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Private Jobs / Private Sector
SuperBottoms Hiring for Customer Experience Executive at India Full Time
Job Responsibilities:
Resolve customers’ queries and issues through communication channels in a positive and friendly manner.
Meet the defined targets while ensuring you provide best in class customer service.
Ensure all SLAs are accomplished with 100% customer satisfaction.
Good comprehension skills- ability to clearly understand and state the issues customers present.
Work with the team lead to ensure the best customer service is being delivered and all customer queries/issues are being resolved with clarity and promptness.
Excellent communication skills.
Polite and customer service oriented.
Most importantly, be patient with new mothers.
Comfortable talking about situations surrounding the baby’s well-being be it talking about baby pee / poop / rashes or anything else. We take pride in solving mom’s queries, no matter what.
Resolve customers’ queries and issues through communication channels in a positive and friendly manner.
Meet the defined targets while ensuring you provide best in class customer service.
Ensure all SLAs are accomplished with 100% customer satisfaction.
Good comprehension skills- ability to clearly understand and state the issues customers present.
Work with the team lead to ensure the best customer service is being delivered and all customer queries/issues are being resolved with clarity and promptness.
Excellent communication skills.
Polite and customer service oriented.
Most importantly, be patient with new mothers.
Comfortable talking about situations surrounding the baby’s well-being be it talking about baby pee / poop / rashes or anything else. We take pride in solving mom’s queries, no matter what.
Must haves:
Candidate must have their own workstation with good bandwidth of Internet.
Experience
0-2years
Calls: 01
Chat: 02
Shift Timings : Rotational Shifts
Weekoff : Roster Weekly off
Work Days : 05 Days a Week, (06 days during Training Period)
Job Type : Full Time Remote (work from home)
Urgency : Need Immediate joiners