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Private Jobs / Private Sector
SuperBottoms Hiring for Customer Experience Executive at India Full Time
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Job Responsibilities:
- Resolve customers’ queries and issues through communication channels in a positive and friendly manner.
- Meet the defined targets while ensuring you provide best in class customer service.
- Ensure all SLAs are accomplished with 100% customer satisfaction.
- Good comprehension skills- ability to clearly understand and state the issues customers present.
- Work with the team lead to ensure the best customer service is being delivered and all customer queries/issues are being resolved with clarity and promptness.
- Excellent communication skills.
- Polite and customer service oriented.
- Most importantly, be patient with new mothers.
- Comfortable talking about situations surrounding the baby’s well-being be it talking about baby pee / poop / rashes or anything else. We take pride in solving mom’s queries, no matter what.
Must haves:
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Candidate must have their own workstation with good bandwidth of Internet.
Experience
0-2years
Calls: 01
Chat: 02
Shift Timings : Rotational Shifts
Weekoff : Roster Weekly off
Work Days : 05 Days a Week, (06 days during Training Period)
Job Type : Full Time Remote (work from home)
Urgency : Need Immediate joiners