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Private Jobs / Private Sector
Sutherland Hiring for Sr. Associate-Trans Processing at New Delhi Full Time
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Job Description:
Consultants in this role get to:
Be the Point of Contact: Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed. Negotiate a payment date of the customer’s debt. Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. Process correspondence.
Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals. Deliver an experience to every customer meeting CreditShop’s service standards.
Our most successful candidates will have:
Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to:
Be the Point of Contact: Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed. Negotiate a payment date of the customer’s debt. Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. Process correspondence.
Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals. Deliver an experience to every customer meeting CreditShop’s service standards.
Consistently Deliver: Achieve all agreed KPI’s. Work pro-actively to ensure potential issues are escalated appropriately.
Qualifications:
Our most successful candidates will have:
- English proficiency language skills (maintain an English conversation, be able to read and write in English)
- Negotiation Skills
- Collection Skills
- Able to work positively in a fast-paced, changing environment.
- Ability to multitask and have excellent organizational skills.
- Building rapport, be able to show empathy
- Effective Communication skills
- Working knowledge of PC Environment
- Comfort and familiarity with desk top tools
- High School Diploma is required (Bachelor’s degree is a plus)
- Experience working in a customer-centric environment is a plus
- Experience working in finances related field is a plus
- Experience working in collections is a plus