Swiggy Hiring for Area Supervisor at Delhi, Delhi, India Full Time

Job Purpose

To ensure great customer experience through best-in-class food & delivery experience. Ensure maximum reach to consumer within specified Area and given timeline.

Job Dimensions

DesignationArea Manager

GradeGrade 6

Scope of the Role Geographical – As per assigned Area

Reporting HierarchyRole Reports toCity Ops Manager

Dotted line reporting (if any):NARoles Reporting to this role

POD Manager

No. of Reporting Levels:2

No. of Reporting Teams:3

Job DescriptionAreas Of ResponsibilityIndicative Activities

Promote Area Growth

Set SOPs for Pod’s s and ensure the Unit level team follows the same.Monitor Consumer complaints on a daily basis to ensure it is within set targets . Share it with the unit team. Take corrective action, if required.Ensure 100% acceptance of order. Create awareness about ArP(Arrive to pickup) target prep time among the cluster teams and ensure that these are met. Work towards reducing it in the cluster through process improvement initiatives in order to improve restaurant ratings.Monitor and provide feedback on Stealth brand’s performance.Regular follow-up with Field ops team for timely assigning of DE’s.Ensure ingredients in the Pod’s are available at all times through regular visits, random checks on backend reports etc. based upon the forecasting data.Conduct regular Food Safety audits and ensure all Quality, SOP, Shelf life and hygiene practices are followed

Financial and P&L Management

Execute plans to ensure achievement of AOP (Annual Operations Plan) target.Conduct meetings with Unit Manager to monitor unit level performance. Take corrective action if required.Identify ways to reduce costs at Unit level (cash purchases/ indent without forecast/ avoid excess manpower etc.) Suggest Unit level changes in expense structure to achieve business targets.Measure the food cost, packaging cost, labour cost, admin cost etc. twice a month so as to contribute to P&L.Cross check inventory (Good received/ Purchase order/ transfer order etc.) on regular interval to minimize spillage and ensure avoiding holding excess stock.Cross check Petty cash expenses for units and ensure petty cash expenses are reduced.Verify the expenses data sent by the POD manager to the finance team. Review Profit and Loss of the respective Area POD’s with Pod Managers twice a month.

People Management

Ensure the set training plan is followed unit wise.Ensure personal & professional development of direct reports and perform managerial activities as required.Conduct periodic reviews and give feedback to the team to ensure optimal performance. Provide career path for the Area team and ensure the attrition percentage is kept under control at Area level.

Safety (people & food)

Ensure compliance to all necessary food safety regulations in the area. Ensure basic hygiene is in place. Identify and implement innovative solutions to aid food safety in the assigned POD’s.Ensure the safety/ risks are highlighted and safe behaviour displayed within the Pod’s s. Tracking safety scorecard to correct the near-misses and review RCA for safety and developing Corrective and preventive action (CAPA).

Process Changes / Initiatives

Ensure adherence to the set SOPs across the units.Identify the process improvement opportunities and implement them for delivering better and faster output.

Role InterfacesInternalExternal1) HR, QA, L&D1) Government authorities (Police, Municipal inspector, etc)2) Recruitment2) Suppliers3) City Head3) Landlords4) SCM5) Admin6) Catalogue (Swiggy)7) Customer care team (Swiggy)8) Tech (Swiggy)9) Projects Team10) Capex and Capital Purchase11) Catalist Team12) Regional & Central strategy team13) Regional BD14) Finance

Job SpecificationEducation Qualification: Graduate/Post-graduate from “Hotel Management Institutes” Specialisation in Operations.Additional Certifications (If applicable) :

Experience: Minimum 8 years of experience in the ” ” Food and Beverage, QSR, Entertainment or FMCG”