SynapseIndia Hiring for Junior Customer Accounts Executive at Noida Full Time

SynapseIndia is one of the top I.T. outsourcing companies based out of Noida with clients across the globe. We are 20+ years old organization and with expertise of more than two decades, we have worked with both large brands as well as startups.

SynapseIndia is an equal opportunity employer and provides a great working environment with opportunity of working with overseas clients in Indian working hours. We are located in Noida SEZ, within 10 minutes’ walk to nearest metro station.

Why work with us?

• Opportunity to work with international clients.
• Microsoft & Google partner, Shopify partner, ISO 9001 company with several certified professionals.
• Continuous learning on emerging technologies.
• Structured environment with industry leading CMMI level-3 compliant processes.
• Job Stability with benefits of growing departments hierarchy.
• Apart from friendly/professional/challenging/supportive working environment, we do equally focus on healthy working environment as the infrastructure is protected with anti-radiation, negative energy removal chips and corona guard devices.
• Option to work from home or from the comfort of your zone.
• Other Benefits- Employee Engagement activities, Work-Life Balance, No night Shifts, Rewards Recognition system for outstanding performers, covid protection benefits in terms of medical coverage, vaccination reimbursements, on-time salary, etc.

Who are we looking for?

Designation- Junior Customer Accounts Executive

Skill(s)- Customer Advocacy
Experience Range- 1-2 years

What is the work?

• Co-ordinating with the development team to ensure the regular deliveries are sent to the client.
• Chasing development team to make sure the work on the project is going as per the agreed scope of work.
• Chasing client to ensure the project is running and receiving payments as per the agreed terms.
• Communicating with client over emails/call/text to check the project health.
• In case there is any internal / external discrepancies then the same need to be escalated further level, well within the time.

What skills and experience are we looking for?

• A Team player having a blend of excellent solution provider.
• Good Communication Skills.
• Escalation handling is a plus.
• Maintaining and enhancing existing customer relationships to ensure high customer satisfaction.