Syra Health Hiring for Customer Service at Pune Full Time

Job Summary

International voice process experience is a Must

Answer inbound calls within the guidelines/goals established by the client and management. Consistently achieves call quality goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities

1st Level telephone and other media contact support .

• Strive for a high level of first contact resolution.

• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.

• Accurately document calls and incidents.

• Manage time and workload to meet predetermined service levels.

• Maintain data accuracy in our contact management system.

• Assign incidents and requests to the correct support group.

• Act as a single point of contact on incidents and problems logged.

• Perform appropriate diagnostics to initiate problem management workflow process.

• Provide clients with a reference number for their incident/request.

• Understand various media sources that interface with the Service Desk. * Support multiple clients through customer service professionalism and insight.

• Become multi-skilled as workload changes occur within the Service Centre.

Contact:

9581821182

Job Type: Full-time

Pay: ₹20,000.00 – ₹25,000.00 per month

Benefits:

• Health insurance

Schedule:

• US shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Remotely:

• No