Talentiser Looking For Director Customer Success – CTC upto 45 LPA at Full Time

We are currently hiring for “Director Customer Success” role with a leading SAAS organization based out in Bangalore.

As Director Sales & Customer Success you will own delivery, customer success, revenue growth, market expansion, and key account management, building partnerships.

1. Customer Programs Delivery:-

• Building deep trusting relationships with key players in the Customer organization.
• Being the go-to person that the customer calls on whenever any issue arises.
• Willingness to travel to customer locations

2. Drive Growth Through Enterprise SaaS Sales:-

• Identify and acquire enterprise clients, including health insurers, TPAs, general insurance companies, and government payers.
• Own the end-to-end SaaS sales cycle: lead generation, consultative pitching, negotiation, and deal closure.
• Position platform solutions as indispensable tools for claims digitization, fraud analytics, underwriting, and risk management.

3. Build and Deepen Strategic Relationships:-

• Manage and grow existing B2B accounts to achieve revenue expansion and client retention goals. • Act as a trusted advisor to senior stakeholders, understanding their pain points and delivering tailored SaaS/PaaS solutions.
• Collaborate with Product, Tech, and Operations teams to ensure a seamless client onboarding and implementation experience.

4. Provide Strategic Insights and Market Expertise:-

• Analyze trends in the SaaS/PaaS and insurance industries to inform sales strategies and refine go-to-market approaches.
• Collect client feedback to contribute to product innovation and solution enhancement.
• Develop business cases and proposals to support long-term partnerships and enterprise sales growth.

Ideal Experience & Qualifications

• 8+ years of B2B SaaS or PaaS customer success and/or sales experience, preferably in tech companies targeting enterprise clients.

• Proven success in selling platform solutions to large enterprises and government sectors, with a track record of closing high-value deals.

• Strong understanding of enterprise sales strategies, digital transformation, and account-based selling approaches.

• Familiarity with healthtech, insurtech, or adjacent industries is a plus but not mandatory