Target Hiring for Sr Mgr Digital Exp Support at Bangalore, India Full Time

Sr Mgr Digital Exp SupportApply Now (https://target.wd5.myworkdayjobs.com/targetcareers/job/BangaloreIndia/Sr-Mgr-Digital-Exp-Support_R0000214917) Save Job Location:Target Corporation India Pvt. Ltd., Bangalore, Karnataka, India, 560045; job id:R0000214917

job family:Business Process & Operations

schedule:Full time

JOIN US AS A SR. MANAGER – DIGITAL EXPERIENCE SUPPORT

About This Opportunity

Join the interactive, fast paced and fun Target.com Digital Operations team, where your goal is to make the multi-channel shopping experience as simple, secure and enjoyable as a visit to any Target store. You will support and help refine strategies and customer experiences that drive sales and innovation while also inspiring guest loyalty.

The Senior Manager Digital Experience Support manages e-commerce operations and works with multiple teams to resolve procedural and technical issues while balancing guest experience and business impact. This role provides thought leadership around Target’s e-commerce capabilities to drive increased guest satisfaction, order pipeline management and crisis management.

Use your skills, experience and talent to continue building an industry leading Digital Experience for Target.com. As a Sr. Manager Digital Experience Support (DES), you’ll take lead on:

Project, Process and Program Management

• Serve as a Champion and Ambassador of DES across various functional areas within Target.com

• Engage with various product, engineering and business teams to identify opportunities to enhance Guest Experience and address guest facing fracture points

• Work on bringing visibility to the key trends and issues driving guest contacts or impacting the business through forums like the Digital Leadership Weekly Business Reviews

• Liaison with Product and engineering teams to assess impact of issues, identify relevant stakeholders and work with them to make decisions and mitigate large recovery situations with business impacts of over $500K

• Lead the Event Readiness efforts during India time to ensure successful on-time launches of key digital events while ensuring a flawless guest experience

• Partner closely with the Minneapolis, US DES team to ensure 24/7 support on guest and business impacting issues

• Identify and implement process efficiencies, removing barriers for team and increasing bandwidth

• Lead capacity planning, analysis and Peak planning for Global DES Teams.

• Set clear priorities for team and keep them focused on the highest impact work.

• Drive special projects leveraging basic analytical, lean and product concepts

Managing Team and Talent

• Responsible to train, lead, coach and develop a team of 10 – 15 team members of Lead DES Analysts, Sr. DES Analysts, DES Analysts and Contractors.

• Provide leadership for new and existing team members in the pursuit of building high performing, diverse and engaged teams.

• Align work, set priorities, establish & track metrics to ensure business & team goals are met.

• Develop team through on-the-job experiences, relevant feedback, visibility and recognition.

• Career planning, personal & skill development for team members through structured & purposeful 1×1 engagement

• Create succession planning for critical roles

• Drive team level initiatives that motivate and engage TMs and drive TM retention

MINIMUM REQUIREMENTS

Education Expectations: 3 year degree or equivalent mandatory; Master’s degree (MBA/ ME/ etc. preferred)

Job Related Experience: 10-15 years of work experience with minimum 5 years of People Management experience

Required Specific Experience:

• Demonstrated strong expertise in one or more of these areas: ecommerce, Digital Operations, Supply chain management, Merchandise Planning/Operations, Buying, Project Management

• Exceptional communication and organizational skills

• Boldness and decision making during emergency scenarios

• Excellent communication and presentations skills, in both large and small group settings. Ability to make complex ideas simple to understand.

• Excellent analytical, critical thinking, organization & problem solving skills

• Ability to work in a fast-paced environment & manage ambiguity

• Ability to develop effective partnerships and facilitate negotiation between partners

• Drive change through effective partnerships

• Lead Strategic initiatives and projects for the broader Company

• Demonstrated ability to work on multiple projects at the same time, simultaneously managing team and partner relationships

• Data analysis & reporting skills with the ability to derive insights and story tell

DESIRED REQUIREMENT

• Extensive knowledge of the systems and processes that enable the digital experience

• Possesses technical aptitude and ability to interface with technical teams