Targetbay Looking For Customer Support Associate (Chat) at Chennai, Tamil Nadu Full Time

About TargetBay:

TargetBay is an all-in-one Ecommerce Marketing Cloud that integrates core functionalities like customer profiling, review generation, segmentation, and automated email personalization to help Ecommerce entrepreneurs increase their sales. TargetBay’s main products include BayEngage, BayReviews, and BayAds.

Experience: 3 – 5 yrs

Location: Perungudi, Chennai

Roles and Responsibilities:

• Respond to customer queries in a timely and accurate way through chat
• Help improve customers; product knowledge and offer guidance on best practices.
• Retain and Upsell new products and services to existing customers.
• Serve as the client’s project manager for the assigned accounts.
• Coordinate with the developers and resolve the account related errors and communicate the same to the customers in a timely manner.
• Generate report on a daily and weekly basis.

Required:

• 3 – 5 years of of relevant experience as executive or senior executive in a Chat process
• Experience in the chat or voice process is mandate
• Strong Written skills
• Effectively handles Multitasking
• Understand trigger statements and identified customer pain points
• Provides concise information as requested
• Experience in MS Office tools is a value add
• Ready to work in US Shift
• Product Company will be added advantage

Job Type: Full-time