TATA Capital Hiring For Officer at Thane, Maharashtra Full Time

Complete ownership of end-to end operations related activities of mortgage portfolio.

Responsibilities

Core Responsibilities

Handle the Operations related activities of the mortgage portfolio including repayment schedule regeneration post receipt from escrow accounts.

Ensure adherence to all statutory and regulatory compliances by checking of all the files and ensuring the data is complete and relevant

Handling MIS Reports publishing and ensuring net of TDS activities

Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT

Ensure customer satisfaction by handling Customer related queries and complaints with on time response as per TAT

Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.

Monitor HE/HL repricing and NHB refinance cases and update systems, based on inputs received from RBI/ business team

Conduct impact analysis and accordingly update systems after approval from the business team

Release communication about rate increase or decrease to customer and update the web-portal system accordingly.

Ensure audit response and preparedness for the same within designated timelines and resolve audit queries raised by internal and external auditor and initiate corrective action as suggested.

Ensure compliance to all Audit / NHB/ IRB regulations.