Tata Communications Hiring for Customer Service Executive – Billing & Collections at Pune Full Time

Job Family Descriptor Responsible for the timely billing and collection of billing charges from customers. Maintains customer accounts through effective usage of billing tools and systems. Ensures billing accuracy, consistent revenue generation, delivery of billing information to customers, and addresses billing discrepancies (e.g. incorrect rates, charges), tracks and keeps total receivables outstanding under control; ensures consistent cash inflow into the organization. Follows up with personal visits by relationship managers, telephone inquiries and letters to customers to process claims for outstanding accounts. Ensuring achievement of collections targets for all segments and reducing outstanding collections and debt bucket. Ensuring New Product development is carried out with the billing and collections related requirements being included from current and future growth perspective. Ensuring Automation related requirements being carried out by Internal/External developments enabling the efficiencies and productivity. Responsible for the payment and settlement for VTS (Voice traffic) and EBA (bilateral agreements). Responsible for the credit monitoring, rating and dunning of customers. Also Lead, drive, guide and monitor operations related to credit and settlement, audit operations including annual planning, regular operations, dispute resolution with customer satisfaction focus. Broad outline of the Role Has enough knowledge within Billing and Collections to allow them to apply their knowledge efficiently and work productively with broad instruction.

Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.

Operational role which is responsible for delivering results that have direct impact on the achievement of results within Billing and Collections.

Works under direct supervision.

Able to identify problems and improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.

Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation.

Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation.

Education: Graduate

Experience: 0-4 years Purpose – Broad objective of the role Operating Network – Key External Operating Network – Key Internal Size and Scope of Role – Financial Size and Scope of Role – No. of direct reports Size and Scope of Role – Total team size Size and Scope of Role – Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills