Tata Communications Hiring for Sr. Engineer at    Pune, Maharashtra, India Full Time

Job Description

POSITION DESCRIPTION SUMMARY
Position Title: UCC Collaboration Sr Executive
Job Location: Pune
I) Position Summary:
Key objective / Purpose of the job:
DCS Support and Service Desk team provide operational support and provision services for customer to deliver Tata’s DCS product & services.
Including but not limited to, CUCM 10.x,11.x,12.x or Latest Version, VCS, Cisco CMS, Polycom RMX, MS Teams, endpoint viz CTS, EX, MX, SX, C Series, Polycom. Strong hands on experience on carrier/service provider network with thorough knowledge of routing protocols & QoS. Polycom Certification having benefit.
Through knowledge of IPT Telephony Troubleshooting and Provisioning (Change Management), Jabber (MAC, Android, desktop) , IP Phone
Major activities:
Proactive monitoring of Customer solutions related to DCS product.
Proactive/Reactive fault management for VC / TP / IPT / CMS and WebEx based conference call support.
Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner
Vendor/OEM Support escalation and ticket handling
Working with NOC for day-to-day Operation & troubleshooting
II) Person Specification:
a) Essential Qualifications & Certifications:
Bachelor’s Degree in Electrical, Electronics, Telecommunications
CCNA Routing & Switching or CCNA Collaboration Certification.
Cisco and Polycom Video Endpoint Troubleshooting Level 2, SIP, H.323.
b) Requisite Skills:
3 to 6 years telecommunications industry experience
Proficient in VC / TP / CMS and WebEx, CTS, EX, MX, SX, C Series, Polycom and others Video endpoint troubleshooting.
Proficiency in IP Telephone, PSTN, SIP, H.323 troubleshooting.
Ability to demonstrate basis IP Switching and Routing knowledge
Strong understanding of MPLS and carrier backbone technologies with routing QoS
Ability to demonstrate excellent fault diagnosis and best practice troubleshooting concepts
Fluent English
Excellent verbal and written communication abilities.
Work effectively under pressure
Aptitude for learning, ability to quickly grasp new and leading-edge technologies.
Effective participation and departmental representation in engineering and product roadmap
enhancement
Rigorous attention to detail, enforcing and working within change control procedures.
Team work and team building attributes
Travel to Different city whenever require.