Tata Consultancy Services Looking For Customer Support Specialist at Mumbai, Maharashtra, Full Time

Mega Walk-in II TCS Mumbai Hiring for Webchat / Messaging Role

INTERVIEW DETAILS:

Interview date: 24th August 2024, Saturday

Interview time: 10:00 AM to 12:30 PM.

Venue: Plant no 12, Gate no 4. TCS Wellspring, Godrej & Boyce Industry Estate, Vikhroli West, Mumbai, Maharashtra 400079

Eligibility Criteria:

• Minimum 15 years of regular, full-time education ( 10 + 2 + 3 )
• Non-Technical Graduation in any stream

Skill & Responsibilities:

• Excellent communication skills (Written / Verbal)
• Willingness to work in 24 / 7 support including night, early morning shifts
• Comfortable to work from office
• Should have exposure to International customer base
• Need to address customer queries over live chat / messaging

The purpose of this job role is to handle chat / messaging conversations by providing end to end support on topics related to Telco (Customer service, Technical support, Sales etc).

By doing this, the individual need to maintain its KPIs / KRAs on customer experience & efficiencies

About TCS:

A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.

TCS is one of the country’s largest equal opportunity employer with more than one-lakh female associates and is a continuously ranked a leader in the ‘India’s Most Respected Companies’ survey