Item Description Role · Sr. Network Engineer (L3 Support) Experience Level · 10+ years Skills · Proven hands on IT Network experience in Switching and Routing domain · Experience and expertise in operations support (L2 and L3) for large size enterprise class DC LAN, Campus LAN, Wireless LAN and WAN · Technologies In depth knowledge in terms of management and troubleshooting of Cisco routers and switches, Cisco Wireless LAN Controllers, Access Points, CheckPoint, Palo Alto,Citrix Netscaler / F5 Load Balancers. Network tools such as Solarwinds · Deep understanding of networking protocols (such as IPSec, HSRP, BGP, OSPF, 802.11, QoS) · Hands on experience with monitoring, network diagnostic and network analytics tools · Experience in deployment and maintaining SD WAN (Ecessa SD WAN preferred) Qualifications and Certifications · Diploma Degree in Engineering or Science · CCNA, CCNP, CCIE certifications Responsibilities Run (operations) · Proactive monitoring of the Network devices (alerts and alarms) and necessary response · Troubleshooting for network incidents and resolution · RCA Root Cause Analysis for major incidents · Ownership of Incidents, Problems and Changes till closure · Change Management Preparation and submission of CR requests, securing change window and implementation of changes · Proactive network maintenance, patch upgrades etc · Configuration Management CMDB Updates related to network assets · Vendor Management Liaise with network vendors such as Cabling vendors, Field Services/Smart Hands/Hands and Feet vendors, Telecom Service Providers, Internet Service Providers and other IT personnel for troubleshooting and resolution Business Hours · Normal: US Shift / Rotation · On call Support: The candidate must be prepared for on call support beyond business hours Travel · No Work Location · Pune
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