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Tech mahindra Hiring for Sr. Business Analyst at Hyderābād Full Time
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- Skill Set: ITIL foundation,
- Total Experience: 21.00 to 21.00 Years
- Job Post Date: 20/07/2022
- Job Expiry Date: 19/08/2022
- Domain: IT
- Location: HYDERABAD [India]
Job Summary
Job description : Deliver service commitments (SLA&OLA) and ensure delivery of contractual KPI/CPI ¿ Work closely with the SDM on daily operational requirements and also for account planning & manage resources requirements ¿ Provide a single view of delivery across business, data, service management and technology operations internally as well as to the client . ¿ Support process governance by conducting weekly/monthly meetings to review performance, issues and risks with the process managers and account teams ¿ Ensure account level knowledge documentation is available and regularly reviewed (i.e. Run Books, SOPs, SharePoint Admin, etc.) ¿ Identify / implement process improvement through Continual Service Improvement Process (CSI) ¿ Implement ITIL standard