Techindia Infoway Hiring for Desktop Support at Chennai, Tamil Nadu, India Full Time

Job Description

JD for IT Support TechnicianResponsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Provide customer assistance Document customer interactions Run diagnostics to resolve customer reported issues Escalate issues to the next Tier with next level of difficulty Install, make changes and repair computer hardware and software Follow-up with customers to ensure issues are resolvedQualifications for Help Desk Technician Microsoft Certified Systems Engineer designation, preferred 2+ years of experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Available to work regular overtime Proficiency with a MAC and IOS computers Excellent oral communication skills Detail oriented in order to keep detailed notes on tickets Highly organized to keep Help desk tickets order Ability to diagnose and resolve basic computer technical issuesKey Skills

• L2 Troubleshooting skills in hardware, software, and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until to get solution for an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Create technical documentation and manuals.

Job Types: Full-time, FresherSalary: INR10,000.00 – INR14,000.00 per monthBenefits:

• Life insurance

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Education:

• Bachelor’s (Required)

Experience:

• IT: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)
• Day Shift (Required)

Work Remotely:

• No

Speak with the employer
+91 9843686898