Full Job Description
Company Description
Technicolor India Pvt Ltd
Job Description
Install, configure, support, and maintain monitoring solutions on End user machinesMaintain systems by keeping them tuned and compliant with company standards for optimum performance and capacity utilizationShould work with various vendors /OEM Partners in case of any Hardware Failures to replace / rectify the issue observed/reported.Participate in IT Inventory Management Activity which includes Asset Tagging, Labeling & Maintenance.Participate in Various new IT Initiatives & Projects.Able to troubleshoot most of the Windows & O365 issues.Deployments of Desktops / Laptops / Workstation / Servers according to the specific project needs.Participate in IT procurement process (Benchmarking the specs for the project requirement, Getting Quotation from vendors and raising appropriate purchase requests)Manage incidents/ service requests assigned.Adhere to IT established processes and policies.Adhere to IT established service and operational level agreements.Participates in activities or identifies opportunities to enhance own knowledge and skillsMonitor, track and organize open tickets as they come in according to priority and forward to appropriate team member for handlingPerform initial diagnosis on the causes for the critical health events (in event log, event viewer, WMI, etc.) to understand the issue in depth and escalate to appropriate teams as neededHandle Patch Management Activities & Vulnerability mitigate Activities.Participate in Technical & Knowledge Base Document Creation.
Qualifications
Good understanding of computer systems, OS (Windows, MAC & Linux) & HardwareStrong understanding on Windows Client & Server Operating System.Strong troubleshooting knowledge of Operating System (Windows 10, Windows 2016/2019)Strong troubleshooting knowledge of Desktop / Laptop / Printers / Peripherals.Strong knowledge of Anti-Virus Clients, Vulnerabilities & Patch managementBasic understanding of enterprise network LAN, WAN and Wireless.Basic understanding of Datacenter.Good Understanding on IT Monitoring Tools.Good understanding on Data Cabling (LAN RJ-45 Cable Crimping)Good understanding on Network/Server Rack Mounting & OrganizingGood understanding on Virtualization (VMware, Virtual box, Hyper-V) & RAID.Strong understanding on DNS, DHCP, Active Directory, SCCM.Basic Understanding of Linux Operating (Ubuntu / CentOS / Fedora).Basic Understanding of Scripting (Bash / PowerShell).
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