Telstra Hiring for Business Operations Lead at Bangalore Full Time

Job Title

Business Operations Lead

What is the focus of the role?

Day to day you will work across various initiatives and maintain the orchestration of TE business critical improvement programs and BAU operational initiatives. You will work with the stockholders and leads in TE, Purple & GBS own and improve on critical process that directly impact our Employee & Customer experiences drive improvements and prioritisation to achieve key business improvements

Role Purpose

Business Operations Lead responsibilities include tracking business results, performing cost-benefit analyses and monitoring production OKRs. To be a successful Business Operations Lead, you should have experience in the same or similar role, managing business operations and setting goals across the entire team. You should also demonstrate great leadership skills and be able to communicate the vision of the company across all levels.

Your role is pivotal to the retention and growth of all Telstra Enterprise Channels. In each channel you will prioritise outstanding customer advocacy and navigate an internal stakeholder landscape to deliver world-class channel and customer services.

Key Responsibilities

As a Business Operations Lead, some key responsibilities include:

• Monitoring and improving daily functions
• Building processes based on our business goals
• Measuring the efficiency of systems and procedures
• Ensure all systems operate smoothly and align with our quality standards
• Maximize the efficiency of all business procedures
• Establish production OKRs and conduct quality assessments
• Monitor daily operations and address potential issues when they arise
• Build processes that meet our business objectives and ensure compliance
• Monitor financial data and recommend solutions that will improve profitability
• Coordinate with the HR department to ensure our hiring plans meet our business needs
• Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans

About you

To be successful in the role, you’ll bring skills and experience in:

• Passionate about People and helping them achieve their goals.
• Experience working within multiple channel
• System knowledge including Phoenix & Maxim – advantage
• Presales & support experience – advantage
• An understanding of ordering, billing, and assurance systems as well as the processes involved in managing service requests
• Proven ability to manage multiple projects to critical deadlines
• Manage under current policies and procedures concerning all aspects of implementation and project management, with the ability to review and recommend efficiency changes of work practices to management.

We fully support flexibility and choice at Telstra and what we offer is as unique as you. Will you choose to work from home, in a Telstra workspace, or on the go. A regional location or the CBD. We want you to work where, when, and how you are most engaged, safe, and productive – wherever in Australia that may be. #WFH #Remote #Flexibility

If this opportunity sounds like a perfect fit for you, we’d encourage you to apply!

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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

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Skills

Analytical Problem Solving, Business and process analytics, Business trend analysis, Continuous improvement, Critical Thinking, Executive Presentations, , Strategic Influence, Strong Knowledge TE’s strategic digital platforms for CX (Telstra Connect) & EX (Salesforce/Phoenix) Strong working knowledge of TE’s & GBS business process

Qualifications & Certifications (if applicable)

• Degree Information Science/Business and IT management.
• 5 years’ experience in a similar role.