Ten Group Hiring for People & Culture Manager, Apac at Mumbai, Maharashtra, India Full Time

Job Description

JOB SUMMARY: At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a 24 + strong global office network with almost a thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? As People & Culture Manager, APAC, you are a people-centric leader who believes that harnessing and developing a company’s talent is the key to its long-term success. You have the passion, drive and experience to make real and significant changes within an organisation when it comes to how they manage people. Within Ten’s wider People Experience Team, you will take the lead on creating effective engagement strategies for the APAC region that bring together our teams across our various markets including Japan, mainland China, Hong Kong, Singapore, Mumbai, Melbourne and the Philippines. You will develop practical ways to ensure Ten’s values and culture are thriving day-to-day and over the long-term by driving various initiatives that make time and space for these important aspects of our business. How we attract, train and retain our talent is a critical focus for the business over the coming years and you will be a key driver of this for the APAC region. You will focus on employee engagement, regional and global communications, events and activities that support employee health and well-being and also engage in relevant 1:1 and group-based coaching and mentoring. In a nutshell, you will plan, design and implement a host of People & Culture strategies that bring Ten’s culture, its behaviours and processes together in a way that brings significant positive benefits and contribute meaningfully to our growth and the overall effectiveness of our organisation. Our APAC operation (delivered out of 7 cities) has seen sustained and substantial growth since the restrictions were lifted (post lockdown due to COVID) and in the years before the pandemic. In your role as People & Culture Manager, APAC, you will also work closely with the HR function to ensure the business is operating in line with local laws and legislation. You will also contribute to wider strategic goals for the APAC region and global business with support from the COO, APAC and the regional leadership team. Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The below information is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Time spent on each duty will vary throughout the life span of the project.
Strategic Leadership

• You will be the lead driver of APAC’s people strategy and help us build a best-in-class culture
• You will own and deliver key people projects as they emerge within the business
• You will develop and drive an employee communication and engagement strategy for all of APAC’s staff
• You will contribute to APAC’s recruitment approach and strategy
• Inspire your regional colleagues with relevant and effective people initiatives that drive engagement and inspire people to deliver beyond the minimum expectations of their role and deliver a best-in-class service to our members
• Scope out and deliver unique and innovative improvements to Ten’s approach to people that are both high impact and market leading. Set the standard for the business.
• Maintain a working knowledge of Ten’s clients, and the requirements of servicing their programs
• You will make formal recommendations to Ten’s COO for APAC and the Regional Leadership Team of long-term strategic to improve Ten’s people experience

• Develop a strong staff retention that ensures Ten APAC remains competitive in the market while meeting global retention targets

Key Relationships & Stakeholder Management

• You will act as a trusted advisor to the wider leadership team in APAC on all people-related matters, especially culture, morale, communication and the employee experience in general
• You will cultivate key relationships across the region, both within the leadership to secure strong buy-in to your people initiatives, as well as with all staff so that you have a strong level of understanding and awareness of the employee experience
• You will be a key support to our APAC managers, advising and coaching them on how to achieve great engagement with their people; you will also work to formally develop the management’s capabilities as great people managers
• You will partner with HR and Training to have a holistic and collaborative people branch of Ten’s APAC leadership that will ensure we are delivering on all key objectives for our people
• You will work with other teams (HR and Training) to specifically review and improve the onboarding experience within APAC
• You will make formal recommendations to Ten’s COO for APAC and the Regional Leadership Team of long-term strategic to improve Ten’s people experience

Programme Management

• You will seek new ways to utilise data and analysis to better understand our employee experience and engagement efforts
• You will build and maintain program management tools and oversee specific projects that drive employee experience and engagement within APAC
• You will organise team-building and social events to nurture company culture and employee engagement
• You will participate in and support Ten’s Diversity, Equity and Inclusion (DE&I) activities ensuring they are launched and implemented successfully within the region and align with our wider employee experience and engagement work in the region
• You will organise ad-hoc as well as new, formal training modules in collaboration with Ten’s training team that help improve and enhance Ten’s people management and engagement work

Requirements BEHAVIORAL EXPECTATIONS: As People & Culture Manager, APAC, you will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude, and setting ambitious standards both for yourself and your colleagues. You will have an urge for action, and the ability to breakdown complex problems into steps that drive ongoing service development. EDUCATION/EXPERIENCE:

Bachelor’s degree (BA/BS) from an accredited college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience. Record of success in a leadership position managing and driving People-oriented strategies. Knowledge and expertise in the luxury segment.

KNOWLEDGE, SKILLS & ABILITIES:

• You are ‘people first’ in your approach to work and have a strong track record of developing successful people strategies and initiatives within other companies
• You understand what it takes to nurture a strong company culture and have practical experience of building and enhancing culture within other companies
• You have built and implemented employee engagement and well-being policies, programs and training modules within large, international companies
• You have a passionate knowledge of the people ‘space’ and stay up to date on the latest trends and movements when it comes to developing top cultures and highly engaged and motivated workforces
• You understand the global and local dynamic within a complex business and are able to build strong relationships with people from various backgrounds
• Good experience utilising data to drive performance and strategic initiatives
• Proven record of accomplishment of initiative and follow through
• Ability to promote safety and ability to abide and enforce safety standards
• Ability to manage and prioritize projects under tight time constraints
• Strong leadership and motivational skills
• Experience in recruitment, performance, and general human resources practices
• Results oriented
• Self-motivated
• Ability to build relationships
• Resourceful
• Analytical
• Strong interpersonal skills
• Highly organized
• Ability to recognize and solve problems
• Excellent presentation skills
• Excellent oral and written communication skills
• Microsoft Office (Excel, Word, PowerPoint)

OTHER: (Includes licenses, certificates, age, etc.)
Experience in the customer service or hospitality industry strongly preferred We are currently working from home in Mumbai.
Benefits Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave. Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.