Terraeagle Technologies Pvt Ltd Hiring for US Voice Support at Bangalore Full Time

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about a product, pricing, and availability
• Work with internal departments to meet customer’s needs
• Data entry in various platforms
• Planning the training and standardization of service delivery.
• Monitoring the work of individual representatives and the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.

Qualifications

• At least 1 – 3 years of relevant work experience in US Based Call Center
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

This will be a night shift job

Location- Bangalore.

Notice Period- 15 days max.

Job Type: Full-time

Salary: From ₹25,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Flexible shift
• Monday to Friday
• Night shift
• US shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Bengaluru – 560027, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• CTC
• ECTC
• Notice Period

Experience:

• BPO/ Call Center: 1 year (Required)