Responsible for managing a portfolio of Clients
Manage client relationship to ensure client delight
Educate the client on the workflow and processes and manage client expectations
Interact and lead production team to ensure effective execution of project deliverables
Allocate proper briefs to team members, lead & guide the team for effective planning & execution.
To monitor and ensure team performance by developing and propagating client service focused KPIs / Success Metrics across the team and ensure that it is consistently achieved
To be responsible for client retention and growth by adhering to the quality and timelines of annual maintenance contracts
To support management in developing, benchmarking and deploying client service strategies focused towards client retention and delight
To handle everyday coordination with clients, and service them timely with the help of delivery team
Researching on the brand to get information on brand essence, competition, past consumer connects programs etc.
To ensure immediate response to client issues as per severity and priority
Work on building proposals, service agreements for new client acquisition
Skills Required
Great communication skills.
Ability to build rapport with clients /team
Familiarity with tools like PowerPoint, Excel, Word etc.
Ability to multi-task and work under pressure / deadlines
Ability to pay attention to detail
Ability to research solutions with a problem-solving attitude
Ability to work in an organised manner
Job Types: Full-time, Fresher
Salary: ₹25,000.00 – ₹30,000.00 per month
Benefits:
Schedule:
Experience:
Work Remotely:
Speak with the employer
+91 9769570332
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