The Marriage Fit Hiring for Customer Service Representative at Bangalore Full Time

Job Brief:-

In order to manage and analyse customer interactions and data across the course of the customer lifecycle, we are seeking a CRM (customer relationship management) specialist.

This involves activities like keeping tabs on sales and customer interactions, figuring out customer wants and trends, and putting that knowledge to use to enhance the customer experience and boost sales.

A CRM expert may also be in charge of managing and teaching other team members to use CRM software and systems, as well as implementing and maintaining CRM software and systems.

Key Responsibilities:–

• Managing customer interactions entails keeping track of and managing interactions with customers across many channels, including email, phone, and social media, to provide a consistent and tailored customer experience.
• Managing and analysing customer data include gathering, archiving, and determining patterns, trends, and insights that can guide and enhance the customer experience.
• Enhancing customer experience: Using data and insights from customers to enhance overall customer experience and spur sales development.
• Putting in place and maintaining CRM systems, as well as coaching and supervising other team members who use the programme.
• Managing sales and marketing campaigns involves using CRM data to guide, enhance, and monitor the success of these campaigns.

Skills Required:-

• Strong communication and interpersonal skills
• Analytical and problem-solving skills
• Technical Skills
• Sales and Marketing skills
• Project Management skills
• Customer-focused Mindset
• Adaptability and Flexibility

Job Type: Full-time

Salary: ₹21,500.00 – ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Experience:

• total work: 6 years (Preferred)
• Customer service: 5 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Speak with the employer
+91 8105795198
Expected Start Date: 02/02/2023