Supports E1 ERP Business
Excellent Knowledge of OTC area. Subject matter best practices
Communicate and collaborate closely with users based at the site to analyse information needs and functional requirements
Liaise between the business, technology teams and support teams
Gather user requirements to develop solutions and alternatives
Participate in Service Desk function to resolve user related support calls
Participate in and/or lead requirements and design
Translate user requirements into user requests and program specifications and document these business requirements and process flows.
Partner with systems analysts on technical design and coordinate development work with development teams.
Prepare and execute test plans for new functionality
Publish communication related to the deployment of new functionality
Develop training outlines for end-users when required
Ensure compliance to Thermo Fisher IT Policies and Guidelines.
Translate high-level information into details as well as summarize detailed information.
In this role, you will learn to a deep level a range of different platforms and be able to grow your knowledge and raise your profile across the commercial business in LSLPG.
EDUCATION and/or EXPERIENCE:
Degree in Computer Science or equivalent IT work experience acceptable
Extensive knowledge and experience of E1 ERP System
Knowledge of SAP and/or AS400 JDE World advantageous
Strong analytical and tech skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Strong interpersonal and excellent documentation skills are a must
Ability to explain and champion technical concepts to a broad audience
Excellent verbal and written communication skills
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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