Thermo Fisher Scientific Hiring for Customer Care Engineer at Bangalore, India Full Time

Job Description

About Company:

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

About the Division:

The Molecular Spectroscopy, the Materials & Structural Analysis Division (MSD). The products include FTIR (Mid, Near, and Far Infrared), UV-VISIBLE, Raman, NMR Spectroscopy, FTIR Microscope. These products are used in QA/QC, R&D laboratory, and Process monitoring. These products have applications in almost all market segments like Pharmaceutical, Polymer, Petrochemical, Automotive, Forensic etc.

Position Summary

This position involves undertaking the Installation, Service, Maintenance & Field upgrades of Thermo Fisher product portfolio of MSD-Molecular division with an objective to keep all instruments operational as per technical specification and to achieve customers happy!

Share experience and standard process of product services and applications with colleagues.

Accurately document field service activities, including installation report and service work report, and timely submit through the required system. Contribute to ​knowledge base to allow continued improvement of work efficiency and effectiveness.

Role & Responsibilities

To ensure we deliver outstanding experience to our customer by providing pro-active service support for our equipment and software.

Accept Thermo Fisher culture & methodology to achieve all service important metric.

Meet or exceed business commercial plan.

To work closely with other functions like Sales, Supply Chain, Finance etc. and ensure we meet targeted organic growth for the business.

Candidature Requirement:

Education

Bachelor’s degree in Engineering in Electronics / E&C /Instrumentation /Biomedical

E xperience levels

More than 5 years of experience of service support on Molecular Spectroscopy instruments like FTIR, UV-Vis etc.

Skills

Candidate should be interacting and handling customers, especially in Academics and Pharma sector.

In-depth knowledge in Molecular Spectroscopy is important to handle and grow the business.

Ability to plan and ensure timely execution of PM, BD and installations will be highly important to meet customer requirement as well as meet business commercial targets.

Experience of revenue & booking forecasting to meet quarterly targets will be important.

Knowledge & experience of component level fault finding, and repair will be added advantage.

It is encouraged that candidate will have experience of handling Microsoft OS, both new & older versions.

The position requires extensive travelling and should be ready to travel in a short notice.

Employee needs learn new things from the application side of the instruments also.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.