Thermo Fisher Scientific Hiring for Field Service Engineer at Bengaluru, Karnataka, India Full Time

Job Description

The principal job function of the Field Service Engineer (FSE) is to provide after-sales technical service support for Thermo Fisher Scientific Systems/Equipment. He/She will be the first line technical service support to our customers.
Job Responsibilities

• Assess hardware and software malfunctions by means of diagnostic tools and customer input.
• Install and commission new systems/equipment.
• Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables.
• Drive to customer locations using personal vehicle, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time records.
• Educate and train customers on basic systems/equipment operation, troubleshooting skills and easy fixes.
• Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied
• Update and maintain systems/equipment per specifications
• Maintain parts inventory, company-assigned laptop and tools.
• Attend assigned training courses sponsored by company to stay up-to-date on the latest technology and repair options

Job Skills & Qualifications
Requirements:

• Minimum of 8 years of related experience with a Bachelor’s engineering degree; or 6 years and an advanced degree or equivalent work experience
• Hands-on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems will be an advantage
• Three or more years in a customer-facing role
• Ability to work productively with minimal supervision
• Ability to work in a fast-paced environment
• Good communication and customer service skills
• Understanding of tools and technology needed to complete repairs