Thermo Fisher Scientific Hiring for Sr. Customer Service Representative at Nashik, Maharashtra, India Full Time

Job Description

Job Title: Sr. Customer Service Representative
Location: Nashik

About Company:

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Role Description This position will be responsible for providing customer service and sales support for products manufactured in factory premises to meet customer expectations by following PPI, 4i values, safety policies and Business Code of Practice of Thermo Fisher Essential Duties and Responsibilities:

• Servicing of Analytical instruments
• Repairs and troubleshooting of electronic modules
• Equipment Creation for instruments for Installations
• To create Customer Master in the portal
• To coordinate with the regional branches for spares and repairs activities
• Coordinate with customers and regional team
• To send service contract offers to customers and to follow-up with customers for generating revenue.
• To send Spares quote to customers and follow up for P.O and payment
• To upload CAS files in the portal for Product and spares.
• To send techno commercial offers of Main instruments.

Minimum Qualifications/Skills Required:

• Diploma in Electronics / Instrumentation or equivalent
• Excellent interpersonal and written and oral communication skills.
• Strong commitment to collaboration and team work as to work closely with Production, sourcing, and quality.
• Well versed with MS Words, Excel
• Problem solving, analytical instrument working knowledge
• 3 ~ 5 years’ experience in similar role

“Thermo Fisher Scientific is an equal opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without discrimination basis race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, protected veteran status, age, genetics, pregnancy, disability or any other legally protected status. Thermo Fisher Scientific complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates “