Thermo Fisher Scientific Hiring for Sr Field Service Engineer at Mumbai, Maharashtra, India Full Time

Job Description

The principal job function of the Field Service Engineer (FSE) is to provide after-sales technical service support for Thermo Fisher Scientific Systems/Equipment. He/She will be the first line technical service support to our customers.
Job Responsibilities

• Assess hardware and software malfunctions by means of diagnostic tools and customer input.
• Install and commission new systems/equipment.
• Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables.
• Drive to customer locations using personal vehicle, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time records.
• Educate and train customers on basic systems/equipment operation, troubleshooting skills and easy fixes.
• Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied
• Update and maintain systems/equipment per specifications
• Maintain parts inventory, company-assigned laptop and tools.
• Attend assigned training courses sponsored by company to stay up-to-date on the latest technology and repair options

Job Skills & Qualifications
Requirements:

• Minimum of 8 years of related experience with a Bachelor’s engineering degree; or 6 years and an advanced degree or equivalent work experience
• Hands-on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems will be an advantage
• Three or more years in a customer-facing role
• Ability to work productively with minimal supervision
• Ability to work in a fast-paced environment
• Good communication and customer service skills
• Understanding of tools and technology needed to complete repairs