Timesconsult Hiring For Customer Support Associate (Hindi Speaker) – Required to Relocate(Malaysia) at Mumbai, Maharashtra Full Time

CSA will be responsible for all types of communications with our existing clients in terms of:

• Answering questions about all technical support (inbound call, live chat, and email)
• Processing clients’ requests (inbound call, live chat, and email)
• Supporting company good image
• Provide problem-solving skills to existing clients by ensuring excellent service provided to clients
• Ensure operating systems are functioning properly and report to the leader if it fails
• Process client’s request via phone call, live chat, and email
• Escalate issues to appropriate specialist when needed (via SalesForce or Jira)
• Update clients on their request status accordingly
• Constantly verify documents submitted by clients within specific regions on the hourly basis
• Attend all seminars scheduled by the company for the employee
• Achieve quarterly KPI targets set by manager/leader
• Perform other ad-hoc tasks assigned by manager/leader.

JOB REQUIREMENTS:

• Diploma or equivalent; college degree preferred.
• Native HINDI Speaker only. (can speak Tamil is added advantage)
• Strong phone/email/chat contact handling skills and active listening
• Customer oriented and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• FRESH GRADUATEs with a completed Bachelor Degree are welcome to apply too.

Job Types: Full-time, Permanent, Relocation to Kuala Lumpur (Malaysia),
*Interview will be conducted in English.
*Working Visa will be provided.
*One way flight ticket to Malaysia will be covered
*1 Month Rental Accommodation will be covered

Job Types: Full-time, Regular / Permanent

Salary: ₹63,500.00 – ₹75,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance

Schedule:

• Rotational shift

Supplemental pay types:

• Performance bonus
• Quarterly bonus
• Shift allowance

Application Question(s):

• Are you willing to relocate to Malaysia? (Employment Visa & Flight Ticket will be covered by Company)