Tradeplus – Online Brand of Navia Markets Ltd Hiring for Customer Experience Executive at India Full Time

ROLES AND RESPONSIBILITIES:

• Attend all the client calls and resolve client queries

• Identify and assess customer needs to achieve satisfaction.
• Determining the cause of the problem and explaining the best solution to solve the problem.
• Serve customers by providing product and service information.
• Provide accurate, valid, and complete information by using the right methods/tools within the time limits.
• To place error-free and timely orders for clients who come online
• To give trade confirmation while placing orders
• To attend to all client calls without leaving any missed calls and
• To attend to and resolve basic client queries.
• EOD trade confirmation also needs to be given.

• Good Verbal Communication skills in Hindi & English (Mandatory)

• Other languages are an added advantage.

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹200,000.00 – ₹300,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Day shift

Supplemental pay types:

• Joining bonus
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Nungambakkam High Rd, Chennai – 600034, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 7871467146