TranZact Hiring for Customer Delight at Mumbai Full Time

Job Title – Customer Delight

Location – Mumbai

TranZact is a team of young enthusiasts with a common goal of making companies much more efficient by helping them grow their business and revolutionising the way businesses interact with each other.

We build a cloud-based business platform where manufacturers & traders can network with each other and discover trusted buyers and suppliers on the network. Our team consists of generalist engineers who work on building modern websites (SPA & Isomorphic), mobile apps for Android & iOS, REST APIs and servers, internal tools, and infrastructure for all our users.

For more details, please go through our Notion Page.

TranZact Overview: https://www.notion.so/tranzact/TranZact-Overview-86a598e2d55149339ff2588fb124a02e

About Team:

Founders

TranZact was started by 3 guys and we have built an awesome team along the way.

• Sharad Sen Sharma (Product) – IIT KGP (2010), IIMA (2015), ex – Barclays, McKinsey
• Ritesh Kumar (Business) – IIT KGP (2011), ex – Everstone, Ambit
• Rohan Sen Sharma (Technology) – BITS Pilani (2013), ex – Oracle, Cubito

What do I need?

• Good communication skills
• Fair analytical skills
• Energetic
• Operational excellence
• Experience up to 2 years Customer Chat Support Specialist
• Startup Experience Required
• Graduate

What will I be doing?

• Enhance Customer Experience Via Delight Channels
• Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features
• Inform customers about new features and functionalities
• Data Maintenance & Reporting

Tech Stack & Tools

• Excel
• Freshdesk of Similar Tool
• Data Studio or Similar Tool (Slight Knowledge)

What happens after I apply?

We aim to close the end-to-end process within 3 days of giving you a phone call.

Why Tranzact?

• Be a part of the journey to take a Series A startup to IPO
• Build world class products that will have an impact on the lives of millions
• Work with a world-class, industry-leading team of engineers, product guys and growth
• Learn from great mentors and industry leaders.We have an agreement with our Angel Investors that they will help us build & grow our product & company. If required, our team members can work from their office to learn from them.
• Competitive salary and attractive ESOPs

Think you’ve got what it takes? If yes, go ahead and apply to hr@letstranzact.com. We can’t wait to meet you.