TTEC Hiring for Senior Manager, Talent Acquisition at Hyderabad, India Full Time

COMPANY BACKGROUND/CULTURE

A pioneer in customer experience, engagement and growth solutions, TTEC designs, implements, and delivers transformative customer experiences for many of the world’s most iconic disruptive brands. With more than 35 years of experience, TTEC orchestrates millions of interactions every day all around the world. Our 50,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

The position

The role of TA Operations Manager will drive operational effectiveness of the corporate and professional TA function. The position will develop and maintain a global process to enable a high performing TA function. This is a player/coach role, and you will need to roll up your sleeves as we transform and build a high-performing TA operations. The ideal candidate will have developed and delivered recruiting strategies, programs and tools before that will help ensure TTEC selects the very best candidate for all positions. S/He will work across the organization to ensure the proper TA process and systems are in place to deliver a best-in-class Customer Experience to hiring managers, business leaders and candidates, while helping us to deliver on our aggressive hiring goals.

More specifically, the TA Operations Manager will:

Work with our TA operations team members, recruiters and business partners on global system and process enhancements and efficiencies that further our TA capability and allow us to consistently meet the needs of the organization.

Help design, build and execute a Return on Investment approach to recruitment, including the tracking and reporting of performance metrics on cost management, quality of hires, effectiveness, and productivity.

Maintain the vendor governance structure, including regular meetings with vendors to assess and improve the quality of services and the relationship.

Central maintenance and management of preferred supplier and outsourcing contracts, ensuring renewals, rates and other key contractual terms are handled in a timely, efficient and cost effective manner.

Help document and implement documentation process and templates to serve as best practice for a framework for all recruitment processes globally.

Conduct regular assessment of current and future state of ATS system and refine as appropriate.

Provide ongoing training and a user guide for ATS globally.

Research and implement CRM system to compliment ATS and sourcing process.

Establish meaningful and consistent reporting and data analytics on talent-related metrics, monthly scorecards, management reporting and other information to provide visibility for decision support, team management and insight into hiring trends.

Assist in establishing, ramping and maintaining an offshore sourcing function to support our talent practice areas and most critical hiring needs.

Oversight for data integrity across our TA systems.

Collaborate with the recruitment team and other departments to continually assess the effectiveness of recruiting tools and processes and ensure compliance

Oversight of TA-related activities & responsibilities in the new hire onboarding process.

Influence the organization to adopt new and cutting edge practices in talent attraction and acquisition by staying abreast of the latest practices

Evaluate recruitment messaging, effectiveness and process efficiency and provide recommendations

Manage talent marketing collateral and tools and content development for recruitment outreach efforts and make recommendations on optimal messaging for candidate communications

Partner with recruiters, employee branding team and external media sources to position TTEC as a top employer

Measure impact and optimization of marketing efforts across channels; communicate results and share best practices broadly

Identify ongoing recruiter training needs and develop materials and programs, along with our Learning and Development team, to ensure a constant learning and development environment

Supervise, coach, train and develop TA operations/sourcing/marketing team, while also contributing individually to the team results

The Person

The TA Operations Manager that TTEC is looking for has a special combination of passion as a change agent, hands-on, and an effective advisor who thrives on the hunt – what, where, and how to operationalize, standardize, and improve recruiting outcomes. The successful candidate will have a can-do mindset with a problem-solving orientation to help the business better mirror the external market, while protecting its reputation and brand as a company among the best places to work that does the right thing, every time. The candidate we seek will have a combination of many of the following experiences, skills, and important personal characteristics:

• 8-15 years’ experience in talent acquisition in a variety of roles including some combination of sourcing, recruiting, and operations

• Deep experience with Applicant Tracking systems, Metrics and Reporting, Compliance, Process Improvement and Program / Project Management.

• Strong customer care orientation exemplified by a history of implementing programs that promote an extraordinary candidate experience throughout the recruitment process.

• Strong project management abilities; capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters

• Ability to collaborate with cross functional teams and influence all levels of the organization

• A reputation for productively challenging the status quo and championing new initiatives

• Experience acting as a catalyst for change and stimulating others to change

• Ability to learn quickly in response to shifting dynamics and change. Open-minded, agile and able to operate in a flexible manner.

• Excellent planning and organizational skills with the proven ability to translate business strategy and planning into actionable talent and recruiting strategies.

• Articulate with exceptional interpersonal skills and ability to interact with all levels of the organization and external constituencies is required

• Strong metrics orientation with a track record of driving performance and evaluating the ROI of talent acquisition plans.

• Knowledge of recruitment systems and technologies and web-based tools and platforms

• Strong reporting and dashboarding experience with a focus on insights provided by data

• Influential leadership skills with demonstrated expert knowledge of the talent acquisition operations function

• Exceptional verbal and written communication skills; exceptional presentation skills; ability to lead group discussions

Successful candidates will be practical and understand that global business is ‘always on’ in today’s environment and will be prepared to support our clients on their schedule; yet be able to embrace our team’s “work hard/play hard” attitude; and TTEC values of Reaching for Amazing, Living Life Passionately, and Doing the Right Thing.

EDUCATION and Licensing

Bachelor’s degree in a business-related field is desired but not required.

Why ttec? what we offer

When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:

Be Financially Sound

• We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts

• Retirement plans

• Tuition reimbursement programs

• Financial wellness program

Be Developed

We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

• Mentorship programs

• Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities

• Professional development courses in TTEC University

• Scholarship program and tuition reimbursement

• Visibility in our global career pathing and internal mobility opportunities

Be Healthy

We support healthy living and have the tools and resources to help you such as:

• It’s Ok, We’re All Human wellness program

• Wellness incentives

• Company health and wellness programs

• Dedicated health and wellness navigators and employee assistance programs

• Generous paid time off and other leave of absence programs

Be the Difference

You’ll have the opportunity to have a positive impact in your community:

• Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community

• Our team helps fundraise and volunteer their time in their communities

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation

Employment Requirements : TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Job: Human Capital / Talent Acquisition

Title: Senior Manager, Talent Acquisition

Location: India-Andhra Pradesh-Hyderabad

Requisition ID: 033D8