TVS Motor Hiring for Territory Service Manager (2W) at Rānchī Full Time

Office Location:

Years of experience: 2 to 5

Salary Range: INR to (Annual)

Position description: Implement company’s service standards & policies at the preowned vehicles outlet and help the dealers to grow their service business Accountable to improve customer satisfaction in assigned territories.

Primary Responsibilities:

• 1. Dealer Business:
• a) Improve service business of dealer.
• b) To improve service operational efficiency in workshop to improve customer satisfaction and profitability.
• c) Ensure availability of genuine parts supplied by TVSM recommended source
• 2. Improve PSF Score:
• a) Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.
• b) Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints with in 48 hours.
• c) Improve the capability level of dealer’s service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills& customer
• satisfaction, updating the mechanics knowledge through Competitor model training.
• 3. Product Quality
• a) Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.

Educational qualifications preferred

• Category: Bachelor’s Degree,
• Field specialization:
• Degree: Bachelor of Engineering – BE

Required work experience

• Industry: Automotive, Pre owned vehicle industry.
• Role:
• Years of experience: 2 to 5