Twilio Hiring for Manager, Credit & Collections at Bengaluru, India Full Time

See yourself at Twilio

Join the team as our next Credit & Collections Manager

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide (https://customers.twilio.com/) build better applications and customer experiences.

Although we’re headquartered in San Francisco, we’re on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion (https://www.twilio.com/company/diversity) wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to manage a growing team of Credit & Collections Analysts We are recruiting for an additional, experienced Credit & Collections Manager to support Twilio’s growth in the marketplace. The ideal candidate will thrive in a fast-paced environment, and can shift between the details and the “Big Picture”. Our teams have a desire to maintain and enhance our unique culture.

Responsibilities

In this role, you’ll:

• Manage a team of 3-5 Analysts

• Achieve monthly Cash Targets and strive to deliver on monthly KPI’s whilst ensuring Customer Satisfaction

• Manage the Credit Check process to ensure timely turnaround.

• Cultivate a strong team of collaboration and quick responses to our customers

• Develop a team which can be strong and self supporting

• Identify & own processes and maintain the playbook of all processes for Credit & Collections

• Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.)

  Qualifications

  Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7 -10 Years experience of Credit & Collections. +5 years at Manager level

• Third level Qualification in Accounting, Finance or a Business related discipline

• Experienced Process Innovator and Driver

• Proven Analytical Skills

• Desire to stove for continuous improvement

• Specify education, previous job experience, certifications, Specify education, previous job experience, certifications, technical skills and soft skills required.

Desired:

• Project Management qualification or experience

• Macro/Advanced Excel

Location

This role will be based in our Bangalore,India office. This role will be office based with flexibility for remote working at Manager’s discretion Approximately no travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic (https://www.twilio.com/company/values) . Additionally, we empower employees to build positive change in their communities (https://www.twilio.org/impact-fund/) by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions (https://www.twilio.com/company/jobs#open-positions) .