U.S. Embassy & Consulates in India Hiring for Visa Assistant- All Interested Applicants at Delhi, Delhi Full Time

• Open to the public

Who May Apply/Clarification From the Agency:
All Interested Applicants / All Sources

Security Clearance Required:
Public Trust – Background Investigation

Appointment Type

Permanent

Appointment Type Details:
Indefinite, subject to successful completion of probationary period

Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:
The work schedule for this position is:
Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:
No

Relocation Expenses Reimbursed:
No

Duties

Basic Function of the Position: The position is located in the Consular Office in the U.S. Embassy, New Delhi. The incumbent will assist the Immigrant Visa (IV), Nonimmigrant Visa (NIV), and Consular Information (CIU) units, consisting of thirty-five FSNs responsible for processing more than 6,000 IV and 300,000 NIV applications annually. S/he on a rotational basis works in the IV, NIV, or CIU unit in the Consular section. S/he may also part-time act as a Consular cashier in the course of his or her assignment to NIV, IV, or CIU unit. S/he will screen incoming documentation and information from a variety of sources i.e. (public counters, The National Visa Centre (NVC), the Department of Homeland Security (DHS), mail, phone calls). S/he will check documents submitted by pending IV and NIV applicants; organizes and tracks visa requests accordingly to a complicated set of laws and procedures so that a Consular Officer (or other Visa Adjudicating Official) can make decisions and ensure that the legal requirements of the application have been met. S/he works in a team to manage the day-to-day functions of the unit. The jobholder is required to assist and provide support for all officers and NIV team leads as needed. S/he performs highly complex work for the CIU, including providing NIV and IV information to the public and responding to queries from the public and the Embassy’s front office. S/he will draft correspondence to Members of Congress and host country officials; maintains paper and computer files of U.S. congressional inquiries. S/he will interact with the public regularly via email and phone. The incumbent will also perform other duties as assigned.

Qualifications and Evaluations

Requirements:
EXPERIENCE:
This position requires three years of work experience in area related to customer service or work applying regulatory material.

(Describe your previous and current job responsibilities in detail on the Education and Experience tab.

Education Requirements:
This position requires the successful completion of two years of college studies.

Indicate on the qualifications questionnaire all the education details as relevant for the position (Two years of college studies and/or higher for this vacancy). (Your answer should also let us know if you have completed Class X or XII or any other degree or vocational courses. Also, please specify the name of the Certificate/Degree/Diploma course and the major subjects for each qualification you possess.

Please see the Language requirements listed under Evaluations. Please indicate your proficiency level separately for each of the required languages, using one of the following levels:

Level 1, Basic – Examples: Basic greetings, phrases, numbers and signs.

Level 2, Limited – Examples: Directions, simple questions

Level 3, Good working knowledge – Examples: Conversations about familiar topics, complex documents

Level 4, Fluent – Examples: Infer nuanced meaning from complex documents

Level 5, Translator – Examples: Certified professional translator in this language

Evaluations:
LANGUAGE:
Level 4 (Fluent) in English (Speaking, Reading, and Writing) is required. This may be tested

AND

Level 3 (Good Working Knowledge) in Hindi (Speaking, Reading, and Writing) is required. This may be tested.

(Please indicate on the qualifications questionnaire whether you have these required levels.)

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in New Delhi, India may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time the conditional offer letter is issued by the HR Office.

Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
AEFM / USEFM who is a preference-eligible U.S. Veteran*

AEFM / USEFM

FS on LWOP and CS with reemployment rights **

• IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.