U.S. Embassy & Consulates in India Hiring for Visa Assistant at Hyderabad, Telangana Full Time

• Open to the public

Who May Apply/Clarification From the Agency:
For USEFM – FP Salary is 07. Actual FP salary determined by Washington D.C. • All Interested Applicants / All Sources

Security Clearance Required:
Public Trust – Background Investigation

Appointment Type

Permanent

Appointment Type Details:
Indefinite subject to successful completion of probationary period

Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:
The work schedule for this position is:
Full Time (40 number of hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (8-12 weeks) of receipt of agency authorization and/or clearances/certifications, or their candidacy may end.

Supervisory Position:
No

Relocation Expenses Reimbursed:
No

Travel Required:
Not Required

Duties

Incumbent performs complex, sensitive and highly varied work pertaining to Non-Immigrant Visa (NIV) services in one of the world’s highest volume posts that processes over 200,000 applications annually. Checks and verifies NIV applications and supporting documents ensuring they meet a complicated set of laws and procedures and prepares them for adjudication by a consular officer. Works in a team to help manage the day-to-day functions of the unit. Major duties include prescreening visa applications, printing and pasting visas, providing information to the public, and interpreting for consular officers during visa interviews. Drafts Security Advisory Opinion (SAO) cables for the Department and organizes evidence and drafts memoranda to U.S. Citizenship and Immigration Services requesting revocation of H-1B and L-1 petitions. Manages the lobby flow by monitoring the applicant volume, adjudicators’ capacity, and three separate staging areas while coordinating between the managers adjudicating officers, and GSS lobby managers to ensure a smooth flow of applicants for interviews. Interacts with external contacts and the U.S. and local public regularly via email, phone, and at the interview windows while translating, intaking applications, or troubleshooting errors. Performs various portfolio duties assigned regularly on a rotational basis. Cross-trained to perform American Citizens Service (ACS) and Consular Information Unit (CIU) functions. In the absence of team leads, the incumbent assumes the role on a rotating basis

Qualifications and Evaluations

Requirements:
EXPERIENCE: Minimum of three years of experience of administrative work, involving public contact and customer service

JOB KNOWLEDGE: The incumbent must have general knowledge of host country, its history, traditions, socio-economic factors and law as it pertains to marriage, birth registration, adoption and immigration, as well as of the national and provincial education systems, in order to evaluate the Bona fides of information in visa applications and various public documents submitted

Education Requirements:
Completion of two years of college or university studies

Evaluations:
LANGUAGE: Level IV in English (speak / read / write) and Level III in Telugu or Hindi or Urdu or Oriya (speaking) is required (This may be tested)

SKILLS AND ABILITIES : The incumbent must be familiar with general office management practices. Must be able to use Microsoft applications, such as Word, Excel, PowerPoint, and other spreadsheet and database management tools. Must be able to learn and successfully adapt to use of consular systems. Must be able to deal with customers in a professional and courteous manner. Will work under high pressure. Must provide professional interpretation /translation services between English and Indian state languages like Hindi/Telugu/Urdu/Odiya. May be asked to provide translation in other languages (Tamil/Kannada/Malayalam, etc.) if able. Must apply good judgment in evaluating evidence in the application of complex regulations. Must have excellent organizational, communications, and interpersonal skills. Must have the ability to multitask efficiently with a high degree of accuracy in a very demanding work environment

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Consulate General, Hyderabad may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:
For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*

2. AEFM / USEFM

3. FS on LWOP and CS with reemployment rights **

• IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.