UCH LOGISTICS INDIA PVT LTD Hiring for Customer Service Representative at Mohali Full Time

Job description

Job Description

– Answer phone calls in a professional manner and provide information about products and services as requested by the customer.
– Keep records of interaction of customers, keeping records of details of customer complaints, inquiries and comments.
– Render Administrative support to other customer care team members when the need arises, or as instructed.
– Follow up customers and their complaints, ensuring that customers request are attended accordingly.
– Knowledge about Geographical areas of UK will be an added advantage.
– Willing and comfortable to work as per UK shift timings.

Required Candidate profile

– Must have minimum 2 years of experience in handling International customers.
– Ability to listen and pay attention to details.
– Possess excellent telephone and email etiquettes
– Possess a fair knowledge on how to use the computer system and its basic applications.
– Possess a pleasant and clear speaking voice, coupled with fluency in English.
– Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.
– Ability to effectively work with the team.

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹35,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• Night shift

Supplemental pay types:

• Quarterly bonus

COVID-19 considerations:
The candidate must wear mask

Ability to commute/relocate:

• INDUSTRIAL AREA PHASE 8B, Mohali – 160059, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)