The Car Laundry Hiring for Customer Support Executive at Bengaluru, Karnataka Full Time

Customer Support Specialist responsibilities include:

• Responding to customer queries in a timely and accurate way, via phone, email or chat

• Identifying customer needs and helping customers use specific features

• Analyzing and reporting product malfunctions

*Job brief
We are looking for a Customer Support Specialist to assist our dealers and customers with service requests, queries, feedback. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding products and services suitable. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software like zendesk, zoho or similar. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Identify customer needs and help customers use specific features

• Generate sales leads

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

• Update our internal databases with information about issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their issues are resolved

• Gather customer feedback and share with our Product, Sales and Marketing teams

• Assist in training junior Customer Support Representatives

• *

*
Requirements

• Experience as a Customer Support Specialist or similar CS role

• Familiarity with Retail/automobile/hospitality industry is a plus

• Experience using help desk software and remote support tools

• Understanding of how CRM systems work

• Excellent communication and problem-solving skills

• Multi-tasking abilities

• Patience when handling tough cases

*

Job Types: Full-time, Regular / Permanent

Pay: ₹15,000.00 – ₹25,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)