Ugaoo Agritech Pvt Ltd Hiring for Customer Support Executive – On site at Pune Full Time

Responsibilities:

· Manage customer Pre-order, Post-Order, and Advice-related concerns on a range of customer support channels (WhatsApp/Instagram/e-mails/Calls)

· Answer incoming customer phone calls and take appropriate action for each call/Escalate/Follow up with customer were necessary.

· Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

· Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

· Input data into the company computer platform to keep each customer record updated.

· Strong problem-solving abilities along with Strong multitasking and time management/Excellent interpersonal communication skills

· Provide comprehensive and accurate information on product features, order status, and provide post-sales handholding

· Address customer complaints with empathy and provide quick and effective resolution as per company policies. Will be responsible for ensuring customer happiness throughout the process of ordering.

· Coordinate cross-functionally with internal departments to resolve customer grievances and special requests.

· Ensure you’re there with the customer every step of the way.

· Maintain regular and reliable attendance, including the daily schedule as assigned

· Flexible with the working schedule; may be expected to work weekends, holidays, and events

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹27,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Speak with the employer
+91 9998356278