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Private Jobs / Private Sector
Ujjivan Small Finance Bank Ltd Hiring for Branch Operation Officer at India Full Time
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Branch Operation Officer – Telangana
Multiple locations
Department
SOUTH BUSINESS
Job posted on
Apr 22, 2022
Employee Type
Permanent
Experience range
3 years – 5 years
- Knowledge of local language and area with good communication skills – local hire
- Responsible for day to day operational and administrative activities in the Branch which include coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping
- Accountable for quality customer service within stipulated time frame while adhering to regulatory and procedural compliance
- Responsible for coordination of audits at the Branch and availability of requisite resources in the branch without affecting regular branch business
- Train the Cashier & Customer Care Representative (CCR) on process compliance, service quality and Branch operations
- Serve as a point of check for completion of forms/applications, verification of the KYC documents and other document proofs provided by the customer for purposes such as transactions, account opening etc.
Handle walk in customers in absence of CCR