Ujjivan Small Finance Bank Ltd Hiring for Customer Care Representative at Anna Nagar, Chennai, Tamil Nadu Full Time

South 1710-KK Nagar/Anna Nagar, Chennai, Tamil Nadu, India

Department

SOUTH BUSINESS

Job posted on

Nov 23, 2022

Employee Type

Permanent

Experience range

1 year – 3 years

Any Graduate with Minimum 1-2 experience is customer service

Knowledge of local language and area with good communication skills – local hire

Responsible for delivering seamless customer experience; make Ujjivan customers feel as ‘privileged customers ‘of Ujjivan and play an active role in improving customer retention rates

Accountable for implementing customers life events management framework at the Branch; ensure adherence to guidelines specified there of

Ensure addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ

Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns

Understand customers’ requirements and create opportunities to cross sell relevant products/ services

Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof

Engage in creating awareness about appropriate loan utilization/savings to the customers

Responsible for motivating customers to use alternate channels such as ATMs, phome banking, mobile banking and assist/educate customers to use ATMs or dispensing cash .

Maintain current knowledge of company products and services, applicable regulations –KYC/AML norms