Unified CX Solutions Hiring for Inbound Customer Service Representative at India Full Time

Unified CX Solutions is looking for experienced Call Center Customer Service and Technical Support Representatives to handle Inbound calls from existing Canadian customers.

• Full-Time positions available
• Shifts available between 4pm-10am IST
• Fluent in speaking, writing, and reading English Required
• Great, secure, premier office located in Mindspace, Malad West, Mumbai with lots of perks – lounge, game room, onsite parking + much more
• Mentoring and guidance from Canadian Management Team

Requirements

The ideal candidate must enjoy a teamwork oriented environment, open to collaborating with others, motivated in helping their peers and customers and is customer driven.

• Experience working in a Call Center environment handling incoming and/or making outgoing calls
• Customer Service oriented in developing and maintaining a positive customer interaction
• Strong English communication and people skills – written and verbal communication
• Ability to multi-task and comfortable operating in multiple applications at one time
• Open to flexibility in schedule including working extended or extra shifts
• Providing an exceptional customer service experience on every call

What We Offer

• Salary, Bonus, Health Benefits + much more!
• Paid Time Off, Training and Development
• Ongoing English and Customer Service development classes

Location

Must be able to commute to our office located in Mindspace, Malad West, Mumbai

Job Type: Full-time

Salary: ₹30,000.00 – ₹45,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Life insurance
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• Night shift
• US shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Malad West, Mumbai – Mumbai, MH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call Center: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Technical support: 1 year (Preferred)

Work Location: One location