Unilever Hiring for Servicenow Platform Assurance Assistant Manager at Bengaluru, India Full Time

Job Title: Servicenow Platform Assurance Assistant Manager

Location: Bangalore

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

MAIN JOB PURPOSE:

‘People with purpose thrive’, is one of the big themes of Compass. Employee engagement and experience are focus areas for the company to enable that. The Employee Experience (HR Services, Workplace & Travel Services and Technology) and Operations Team under UniOps provides all the core EX services to all employees.

In order to underpin the ongoing development of the EX-platform (Servicenow) and maintain its strategic direction, Unilever are building and establishing a Employee Experience Technology Team (EETT).

As part of the EETT, Servicenow Platform Assurance specialist is required to become a critical part of the team and will be responsible to support the current and future operational needs. Provide day-to-day operational administration support for the ServiceNow system (all modules and system components) used to support the ServiceNow Suite | Platform.This individual will also work closely with the Release Manager and Test Manager, to ensure successful implementation and running of the Servicenow environments.

Essential Functions

• Monitor health, usage and overall compliance of ServiceNow and its applications.

• Performs System Administrator activities for ServiceNow to include managing system updates, user access and other functions in accordance to maintaining the system, coordinating problem resolution.

• Manages Instance Security, User/Group Access/Role allocation/Access Control Lists

• Performs routine maintenance to include performance monitoring and error identification / remediation

• Manage the Servicenow environments and ensure they are run and maintained to platform governance and standards and as per the best practises.

• Provides direction and oversight to the platform team on all aspects of the environments.

• Manage Platform changes and housekeeping

• Work closely with the release manager and test manager to understand the pipeline of work to ensure right environments are available for dev/testing and supported.

• Manages Update Set creation and migration

• Schedules and verifies instance clones

• Lead ServiceNow upgrade planning and execution

• Servicenow license management and compliance

• Assist in building and maintaining internal technical documentation, manuals, policies and processes.

• Work closely with IT and business in configuring and improving core platform capabilities in accordance with IT best practices.

• Create, maintain and enhance team Dashboards and reporting, including scheduled reports.

• Understand how ServiceNow can enable the employees to become more efficient and configure the platform to achieve measurable benefits.

• Participate | support in the software development lifecycle for ServiceNow.

• Research, review, and analyze the effectiveness and efficiency of procedures, and develops strategies for enhancing these processes in accordance with ITIL best practices to enable continuous improvement.

• Be able to work in sprints and releases, being comfortable and confident working in that environment.

• Work with the platform team to implement automated testing and keep up to date with the platform test innovation and recommend improvements in this area.

• Manage multiple competing priorities while driving resolution and getting results

Your role will allow you to work with the multiple Platform team members in a consistent and intuitive fashion to support the development , testing and platform maintainance. Therefore, this gives you a genuine opportunity to craft and improve the Servicenow environments and ways of working.

KEY REQUIREMENTS

EDUCATION & EXPERIENCE

• Bachelor’s degree in Computer Science or other related field; specialized training; or equivalent professional experience.

• Certified ServiceNow System Administrator required

• ServiceNow Platform implementation (certification preferred)

• Sound knowledge of Servicenow Platform Foundation data models (Users, Groups, roles etc)

• Conceptual understanding of foundation level ITIL version 3 and/or version 4 knowledge (certification preferred)

• 5+ years of ServiceNow experience in an administration role.

• Knowledge of the following Servicenow modules ITSM ITBM, CSM, HRSD is required

• Experience Managing ServiceNow upgrades and deployments

• Sound knowledge of Servicenow licensing, subscription management and best practices around license allocation and management.

• Experience in ServiceNow integration, automation, and workflows; Creation and modification of various Access Controls (ACL’s), Business Rules, Scripting, Ajax Query, Jelly Scripts, UI Actions and UI Policies.

• ServiceNow Web technologies (JavaScript, XML, HTML, etc.)

• Experience Managing ServiceNow upgrades and deployments

• Knowledge and experience in MID Server installation and management

• Experience of REST and SOAP based integration, scripted REST and SOAP API creation

• Knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

• Knowledge of project management in an agile environment, and a proven track record of implementing technology projects in agile delivery model.

• Knowledge of the principles, methods, and techniques used in ServiceNow development

  SKILLS

• Strong interpersonal skills, communication, leadership ability, teamwork and positive attitude

• PC literate, including knowledge of office productivity tools (MS Suite: Excel, Word, etc.).

• Attention to detail.

• Ability to work under pressure and handle stress.

• Works well within a team environment as well as individually

• Must have excellent organizational and coordination skills.

• Must demonstrate sound analytical skills, problem solving skills and a strong personal commitment to quality service

Job Category: Information Technology

Job Type: ICT Service Management Supervisor

Industry: UnileverExperiencedProfessionals