UnitedHealth Group Hiring for Assistant Manager – Hyderabad, TG at Hyderabad, India Full Time

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement.

The Electronic Files/Eligibility Supervisor will be responsible to oversee day to day activities related to enrollment and eligibility operations in order to accomplish the business and their team’s objectives. Our Supervisors and their teams have a serious responsibility to make every contact informative, productive, positive, and memorable.

Primary Responsibilities:

• Supervise Eligibility Representatives in their daily job functions to ensure files are applied timely and all turnaround times and quality standards are met and/or exceeded

• Telephonically assist our member eligibility or group questions & verify enrollment status

• Assist the team in meeting production standards

• Meet and exceed department quality audits and provides coaching to their team members

• Maintain & prioritize eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes to the manager and senior leaders

• Ensure all standards set by the company, including Attendance, Dress code, etc. are adhered to

• Handle all escalations courteously, politely and professionally

• Act as back-up support for other Supervisors as needed for meetings and other departmental responsibilities

• Advise management in long-range planning for areas of specialization

• Perform other duties as assigned

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• High school diploma or GED

• 2+ years of billing and/or eligibility experience

• 1+ year of previous Supervisory or Team Lead experience

• Intermediate level experience using Microsoft Excel

• Proficiency with computer and Windows PC applications

• Ability to travel up to 25% of the time

Preferred Qualifications:

• Knowledge of Human Resources policies and procedures

• Proficiency with MS Word and PowerPoint

• Excellent interpersonal skills

• Demonstrate ability for strong oral and written communication skills

• Ability to handle multiple issues and prioritize appropriately while working swiftly & efficiently without compromising quality customer service

• Strong organizational skills with the ability to prioritize caseload based on business and customer need as well as respond appropriately and effectively in difficult situations

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, and long periods working at a computer

• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

• Must be able to work a 5 day week, 8 hour shift, any time between office hours of operation

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)

Job Keywords: Assistant Manager, Billing, Eligibility, Supervisor, Team Lead, Human Resources, Hyderabad, TG, Telangana