UnitedHealth Group Hiring for Billing Representative – Gurgaon, HR at Gurgaon Full Time

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)

Primary Responsibilities:

• Provide Support to Internal and External Billing Customers / Payers
• Educate external customers/payers on payment options, billing information (e.g., where to send payment; when invoices are due information contained on invoices), and/or services (e.g., eService; Invoice Inquiry), as appropriate
  • Contact external customers/payers to keep them informed of outstanding balances and required payment, as appropriate
  • Conduct training with internal and/or external customers/payers (e.g., new account managers; new sales staff; pricing teams) on how to access, review, and/or remit payment for invoices
  • Collaborate with internal partners (e.g., brokers, account managers) and/or external customers/payers to resolve customer issues
  • Create and/or distribute documentation to inform internal and/or external customers/payers of new processes, procedures, or general changes to billing operations
• Analyze / Resolve / Reconcile Billing Issues
  • Receive billing issues/information (e.g., enrollment; contract language; pricing; explanation of medical benefits) and gather relevant data to resolve
  • Seek assistance from internal partners (e.g., Sales; Plan Changes; Contract Installation; Underwriting;) and/or external stakeholders (e.g., individual customers/payers; brokers) to resolve billing issues
  • Analyze relevant information to determine potential reasons for billing discrepancies
  • Ensure/verify source data is valid for billing and that it will be submitted to correct payer
  • Reconcile discrepancies identified within customer invoices/billing and reports
  • Demonstrate understanding of business partners’ operations in order to identify appropriate resources for support and information
  • Generate and/or distribute reports and documentation (e.g., billing statements) to external customers/payers to inform them of premium balances
  • Perform queries on relevant systems (e.g. Wauben ; Great Plains; ) to gather data needed to analyze billing discrepancies and issues
• Support / Monitor / Manage Invoices and Account Payments
  • Analyze reports against existing billing data and make appropriate changes to ensure billing accuracy
  • Review rates from internal teams (e.g., Underwriting; Sales; Implementation) to ensure accuracy before entering rates into applicable systems
  • Generate data queries, reports, and/or research (e.g., member audits; bill vs. paid reports) needed to monitor customer accounts and balances
  • Modify and/or create invoices as needed to meet specific customer requirements
  • Perform quality checks on data entries prior to submitting information to internal and/or external customers/payers/clients
  • Make and/or submit requested changes to customers’/payers’ accounts when applicable
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Commerce degree (B.Com/M.Com/MBA)
• 1+ years of experience in business, which involves analyzing/resolving/reconciling billing issues
• Intermediate (or higher) level of Microsoft Excel proficiency, including creating pivot tables for reporting purposes and completing V-lookups
• Understanding of Order to Cash cycle
• Open for evening shifts – 15:30 to 01:00

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)

Job Keywords: Billing Representative, Billing, V-lookups, Gurgaon, HR, Haryana