UnitedHealth Group Hiring for Senior Business Analyst at Noida, India Full Time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Enterprise Clinical Services within Optum is seeking a Sr. Clinical Letter Maintenance Analyst. Responsibilities of this positon include developing and maintaining letter templates in an enterprise letter generation system. You will apply company format standards to ensure consistency across the enterprise library. You will leverage the functionality of a dynamic letter generation tool to minimize inventory, reduce duplication, and automate letter generation wherever possible.

Primary Responsibilities:

• Understand and follow standardized processes for managing add or change requests, and implementing requests in the letter generation system

• Collaborate with our business partners, Letter Owners, and other Letter Maintenance Administrators (LMA’s) regarding letter template design and development

• Develop new templates and / or change templates for approved letter requests

• Leverage functionality of the letter generation tool to reuse templates and variable text where appropriate

• Thoroughly test additions / changes and present completed templates to business owners for acceptance and sign-off

• Promote tested letter templates to production

• Analyze inventory and identify opportunities to streamline, decommission, combine, etc.

• Summarize results / recommendations and present findings to manager

• Manage defects in Production environment for all LOB (M&R, E&I, C&S, External Health Plan, Dental)

• Mentor and train Sr. Bus Analysts

• Manage rules in ICUE and OCM

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s Degree or 3+ additional years of work experience

• 3+ years of business analysis experience that includes experience gathering requirements

• 2+ years of experience with Client Letter (ELGS) platform

• Intermediate or higher proficiency with MS Word and Excel

• Basic understanding of Agile process

• Available to work after hours and weekends to cover migrations and deployments

Preferred Qualifications:

• Coding experience

• Experience in a clinical environment or understanding of Utilization Management (UM) program / process

• Experience in ICUE or other integrated applications

• Experience navigating multiple databases

• Understanding of software development lifecycle

• Demonstrated excellent attention to detail, time management, organizational, and prioritization skills

• Demonstrated excellent interpersonal skills

• Demonstrated ability to communicate ideas clearly and concisely to all levels of an organization

• Proven ability to build relationships with multiple business partners and with senior stakeholders

• Proven ability to manage competing priorities in a fast paced and rapidly changing environment

• Proven ability to work well independently with limited supervision but also be a team player

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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