Upcruit Business Services Hiring for Customer Service Representative at Mumbai Full Time

Shift timings: 8.5 hours, Day shift

Experience: 4 Years

CTC: Up to 4.20 Lakhs, Other benefits: Health Insurance

Proficiency in English is a must

Responsibilities and Duties

• Convert Leads into Appointments.

• Identify valid enquiries of patients calling and fix an appointment with our Clinics in India.

• Obtains customer information by answering telephone calls; probing them and fixing the first consultation

• Ensuring correct information is delivered to patients during their first consultation.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value

• Understand callers conditions and empathise helping them with appointments.

• Informs Patients by explaining procedures; answering questions; providing information.

• Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.

Job Type: Full-time

Salary: ₹350,000.00 – ₹420,000.00 per year

Benefits:

• Health insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Kurla, Mumbai, Mumbai – 400070, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 4 years (Required)
• Customer service: 4 years (Required)

Language:

• English (Required)
• Hindi (Preferred)

Speak with the employer
+91 9619880928
Expected Start Date: 17/10/2022