UrbanKare Internet Private Hiring for Customer Service Representative at    Patna, Bihar, India Full Time

Job Description

We are looking for an experienced customer relationship executive to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship executive will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.To be successful as a customer relationship executive, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship executive will work closely with sales and accounts executive to ensure that all staff preserves relationships with clients.
Customer Relationship Executive Responsibilities:

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRE programs.
• Knowing your competition and strategizing accordingly.

Customer Relationship Manager Requirements:

• A bachelor’s degree in administration or a related field.
• A minimum of 0-3 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Job Types: Full-time, Regular / Permanent, Internship, Fresher
Contract length: 12 monthsSalary: INR10,000.00 – INR12,000.00 per monthBenefits:

• Cell phone reimbursement
• Internet reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Shift allowance

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Preferred)
• Hindi (Preferred)

Expected Start Date: 07/03/2022