V Group Limited Hiring for Systems Support Officer at Chennai, Tamil Nadu Full Time

Vacancy No VN10953

Employment Type Permanent

Location Country India

Location City

Who are V.Group? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V.Group gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V.Group has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals – people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job To provide a high level of Support for the systems within the Group. Communicating with end users and helping to resolve any problems they have. Work within the structure of the IT department and maintain a professional level of behaviours.

To travel to offices and provide the necessary support. Work within the Support infrastructure and carry out the duties required from helpdesk support to project support.

Work within the SLA’s of external and internal customers.

Key Responsibilities and Tasks • Supporting all VGroup Business Systems, these include in house applications and off the shelf applications used by VGroup

• Strictly adhere to the policies and procedures put in place by the VGroup IT policy documents.
• Provide telephone and remote support as part of the global team and maintaining a professional manner when dealing with users and peers.
• Working with the service desk system to update users during the lifecycle of the request and resolve or escalate as required.
• Supporting all aspects of hardware used within the Group.
• Enforcing the IT security policy and procedures.
• Attending remote Office Visits and providing the support if required.
• Helpdesk administration as required
• Work within SLA laid down by IT management.

Required Experience Personal

• Good inter personal skills and the ability to interact with end users.
• Good Communication skills are essential.

Hardware

• A high level of knowledge of Desktops and Laptops
• A high level of Knowledge of Printers
• A moderate level of knowledge of servers

Software

• Windows 10 & 11 Operating system
• Microsoft Active Directory Administration
• Microsoft Outlook
• Microsoft Office all packages

Networking

• A basic level of knowledge of TCP/IP , switches and LAN and WAN topologies

Beneficial

Some knowledge of the following:–

• Cisco Call manager
• ITSM ticketing tool
• Blackberry devices
• Level of Competence
• ITIL awareness

What can I expect in return? V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector – a company that has exciting plans for future growth.

Applications Close Date 27 Nov 2022