Varian Medical Systems Hiring for IT L2 Infra Applications Administrator at Pune, Maharashtra Full Time

Full Job Description
Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world’s best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. If you want to be part of this important mission, we want to hear from you.

What we are looking for Infra Application Administrator (Microsoft Exchange / Exchange Online Administrator)

The Infra application administrator’s role is to operate and performance-tune Microsoft Exchange and O365 applications across the organization to ensure high levels service availability. The successful candidate will perform hands-on tasks to troubleshoot, manage and maintain our Office 365 tenant and related tools. Our Office 365 infrastructure is utilized across the globe; in this role the successful candidate will provide support to our global users and administer our Office 365 tenant. Additional focus of this position will involve integration of O365 tools into global processes.

Major Responsibilities:
The Infra application administrator is a 24/7 rotational shift role

Operation of the Messaging Hybrid Environment including associated infrastructure

Monitoring and Maintenance of Messaging Services

Troubleshooting Exchange Hybrid Environment and Exchange Online Services

Maintenance of the related components (upgrade, updates, hotfixes, patches)

Hands on experience in Administering O 365 suite applications like SharePoint, Teams, OneDrive, Power Apps & Automate, Delve, Stream, Planner, Sway, Forms, etc.

Support in the 2nd Level (including case trading with the manufacturer (vendor))

You will work on international IT projects as a technical consultant for Messaging related topics

Develop scripts to automate recurring administration tasks

You will create and maintain service documentation, user manuals and knowledgebase articles

You will work in close cooperation with our international specialist departments as well as with our national IT departments of the Siemens Healthineers regions

Providing an outstanding technical support experience to our Enterprise customers

From problem identification to full resolution, you will own and manage your investigations

When needed, you will transfer your cases to your colleagues, involve subject matter experts, or escalate to Engineering (Product Groups) and Management

Your day-to-day job will be about both providing technical expertise (either on your own or by involving your colleagues), and being an excellent communicator and a service oriented professional

Be available to take ownership of new cases and escalations.

Provide support to Enterprise customers, partners, and other engineers.

Scope customer’s issues and support boundaries by collecting the relevant facts.

Investigate the problem by doing your own research and by involving other teams as needed.

Consult with your immediate peers or colleagues around the world, handing the case over to them if necessary.

Escalate to management as necessary, acting internally as a customer advocate, and keeping the customers informed.

Collaborate with management and engineering to resolve service issues and in order to produce bug fixes, patches, test cases as appropriate.

Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.

Document your technical work and research in a detailed and comprehensive manner.

Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems.

Information Technology:
3-5 years of operations support experience in Microsoft Exchange 2016/2019, Hybrid environment and Office 365 applications

Experience with administering Microsoft Exchange for a large organization of 70,000+ mailboxes

Experience with operating Microsoft Office 365 Exchange Online Service

Foundations knowledge on Networking, Protocols, Authentication (Basic, Kerberos, NTLM) and PowerShell.

Experience working with Office 365 Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect).

Experience working with DNS – Types or records, record creation, DNS management, DNS troubleshooting.

Experience reading network captures/analysis.

Experience working with Active Directory – FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services.

Skills and personal attribute:
Soft skills – Excellent verbal, interpersonal and written communication skills

Strong Team Player

Ability to work in an Agile environment

Ability to multi-task and handle multiple priorities

Detail oriented, able to clearly communicate ideas and work as part of a team

Excellent client and customer facing skills – building trusted relationships – delivering high value service

Good logical approach to the resolve the problems quickly

Enthusiastic, cooperative, and positive behavior

Creative, thinking outside of the box, eager to learn and truly committed to the success of the company

Self-driven and resourceful to achieve goals independently as well as work well in groups

Flexibility to adjust to changing requirements, schedules, and priorities

Ready to work in 24/7 shift.

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That’s why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight