Vcl service private limited Hiring for Hiring Customer Service For US Process ( Night Shift) at Surat Full Time

Customer Service / Call agent will maintain complex spreadsheets and databases that support the operative reporting for Customer Service Operations. * Cold calling / Inboud and outbound calls to prospective customers. * Use scripts to provide information about product’s features, prices etc. and present their benefits. * Ask pertinent questions to understand the customer’s requirements. * Persuade the customer to buy by demonstrating how merchandise or services meet their needs. * Record the customer’s personal information accurately in a computer system. * Deal with complaints or doubts to safeguard the company’s reputation. * Keep records of calls and sales and record useful information. * Develops and monitors processes related to customer experience across all conventional channels. * Maintaining a positive, empathetic and professional attitude toward customers at all times and responding promptly to customer inquiries. * Communicating with customers through various channels and resolving customer complaints. * Knowing our products inside and out so that you can answer questions. * Processing orders, forms, applications, and requests. * Lead generation * Keeping records of customer interactions, transactions, comments and complaints. * Communicating and coordinating with colleagues as necessary. * Providing feedback on the efficiency of the customer service process. * Ensure customer satisfaction and provide professional customer support.

Job Type: Full-time

Salary: Up to ₹35,000.00 per month

Schedule:

• Night shift

Ability to commute/relocate:

• Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)